The Frontline in Hospitality and Retail
There are millions of people employed on the ‘front line’ in hospitality and retail, all with a duty of care to their customers whilst at their establishments.
The Challenge
A large % of staff are part time in independent premises with many that offer food related products.
Training is a real challenge for most, at best a checklist, more likely ‘side by side’ coaching with staff.
Enough to learn what is required to serve customers – but unlikely to cover all the essential knowledge and why it is important for their duty of care to the public.
It is unrealistic to expect these businesses to offer 3-4 hours of formal training to new staff or spend 2-3 hours for 1-1 instruction. They do not have the resources a larger business can leverage.
Solution...
80% self-teach plus 20% quizzes, certification and workplace downloads/assessments
Mobile friendly, informative and interesting content that a manager or owner will not have the time to do and deliver themselves.
- All essential subjects and topics under one umbrella of learning
- Accessible 24/7 on any device - flexible learning at time of convenience
- We utilise learning resources from partners in local and government agencies
- Learning checked with multiple choice quizzes throughout – and at the end a final exam or workplace assessment
Certification supports Best Bar None scheme...
The training was excellent for ensuring my staff confidence on compliance but also our Best Bar None assessor did say it was a contributing factor to us getting gold award last year - hopefully help us get best independent this year.
Ellen at Mucky Duck - Winchester
General Manager
We are so pleased for Ellen and her team. So much so we wanted them to receive a ‘team’ award from us of congratulations.
Especially as a help towards their gold award.
Especially as a help towards their gold award.
Catherine Peddar
Director at Induction Essentials
Affordable - from £5 per staff member
Including a downloadable certificate for the individual to share with their manager so available for inspection ensuring an auditable process.
Subjects & topics covered in courses
Throughout the course we focus on the essential elements of legislation and regulation and the duty of care required
